Hello there! ๐
Encountering a 'Wrong auth' status can be a little bump on your journey to harnessing the full power of the Simply-B2B, but it's an easy fix! Here's what you need to do if you're facing this during login or your Onboarding process:
๐ Step 1: Alert Acknowledgement When 'Wrong auth' pops up, it's usually a nudge that the email or password entered doesn't match our records.
๐ด Step 2: Take Action See that red 'Wrong auth' button? Go ahead and click it. This is your first step towards re-syncing.
๐ Step 3: Credential Check Carefully re-enter your email and password. Double-check for any typos and ensure your caps lock isn't playing tricks on you.
๐ Step 4: Retry After entering the correct details, go ahead and submit them. If all's well, you'll be moving forward in no time!
๐ง Step 5: Onboarding Specifics If this hiccup occurs mid-onboarding, calmly close any pop-up windows, and then click the 'Wrong auth' button to refresh your credential input.
๐ก Pro Tip: Always ensure your credentials are updated in your records, especially after a password change.
We trust this article sweeps away any login woes! If you need any more help, support is just a message away. Here's to a smooth sail ahead! ๐โจ
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